Refund policy
Refund & Return Policy
At His & Hers Marketplace, we want you to be fully satisfied with your purchase. If you are not completely happy, we offer a simple and transparent return and refund process.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, the item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Not be damaged or altered
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Personal care items (for hygiene reasons)
- Final sale or clearance items
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5β7 business days and automatically applied to your original payment method.
Late or Missing Refunds
If you havenβt received your refund yet:
- Check your bank account again
- Contact your credit card company (it may take some time before your refund is officially posted)
- Contact your bank for processing times
If youβve done all of this and still have not received your refund, please contact us at: [your email]
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us with proof (photo/video).
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Contact Us
For any questions about returns or refunds, please contact us at:
[your email]