Shipping policy

Shipping Policy

At His & Hers Marketplace, we are committed to delivering your orders quickly, safely, and efficiently.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. During high-demand periods, processing may take slightly longer.

Shipping Time

Estimated delivery time is 7–12 business days depending on your location and customs processing times.

Please note that delivery times are estimates and may vary due to external factors such as holidays, weather conditions, or courier delays.

Shipping Charges

We offer free shipping on all orders unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can track your package in real-time.

Incorrect Address

It is the customer’s responsibility to provide the correct shipping address. We are not responsible for orders shipped to incorrect or incomplete addresses.

Lost or Delayed Orders

If your order is significantly delayed or lost in transit, please contact our support team at: [your email]

We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs & Import Duties

Depending on your country, your order may be subject to customs fees or import duties. These charges are the responsibility of the customer.